Complaints

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Tell us what happened and attach anything that helps us look into it.

Information

Your first name

Last name / Legal entity name

Your first EUID or, if not available, national Registration or ID number

Company registration nr / KVK / BSN

Client reference number

Address

Postcode

City

Phone number

Country

Email address

Information of the legal representative

Your first name

Last name / Legal entity name

Address (street, number, floor) (for legal entities, registered office)

Postcode

City

Phone number

Country

Email address

Complaint details

Full reference of the crypto-asset service to which the complaint relates (e.g., name of the crypto-asset service provider, service reference number, or other relevant transaction details)

Description of the complaint's subject matter

(Please provide any supporting documentation related to the complaint.)

Description of damage, loss, or detriment suffered (if applicable)

Other relevant comments or information (if applicable)

Date

Place

Attach documentation

Power of attorney or other authorisation documentation

Copy of contractual documents for investments to which the complaint relates